Refund Policy

Since most Bharat One Way Taxi bookings do not require advance payment, refunds are generally not applicable. However, if you have made any advance payment, here's how refunds work:

• Processing time: 3 to 5 business days from date of cancellation confirmation
• Refund method: Original payment method (bank transfer, UPI, or card used for payment)
• Confirmation: You'll receive an SMS or email confirmation once refund is initiated

Note: Refund timelines may vary depending on your bank or payment provider. We initiate refunds promptly; actual credit to your account depends on banking timelines.

To request a refund, contact us through any of these channels:

• Phone: +91 93420 46010
• WhatsApp: Message us
• Email: bharatonewaytaxi@gmail.com

Please provide your booking ID or registered phone number when requesting a refund so we can process it quickly.

If you are not available at the pickup location at the scheduled time, the driver will wait for a maximum of 15 minutes. If you don't arrive or cannot be reached by phone within this period, the trip will be marked as cancelled.

In case of a no-show, any advance payment made may be subject to deduction to cover the driver's travel to the pickup point. The remaining amount, if any, will be refunded within 3 to 5 business days.

If your trip is cancelled due to circumstances beyond anyone's control — such as natural disasters, severe weather, government-imposed travel restrictions, or vehicle breakdown — a full refund of any advance payment will be provided. No cancellation charges will apply in such situations.

If you believe you have been charged incorrectly, please contact us within 48 hours of trip completion. Provide your booking ID, trip date, and details of the disputed amount. We will investigate and resolve within 5 business days.