CANCELLATION & REFUND POLICY

Last Updated: March 2026

At Bharat One Way Taxi, we understand that travel plans can change. We have designed our cancellation policy to be simple, transparent, and customer-friendly. Please review the details below.

1. Zero Cancellation Fee

You may cancel your booking at any time before the driver arrives at your pickup location without incurring any cancellation charges. We believe in flexibility and do not penalize customers for changes in their travel plans.

2. How to Cancel a Booking

To cancel your booking, you can use any of the following methods:

• Call us at +91 93420 46010
• Send a WhatsApp message to +91 93420 46010
• Email us at bharatonewaytaxi@gmail.com

Please provide your booking ID or registered phone number when requesting a cancellation so we can process it quickly.

3. Refund Policy

Since most bookings with Bharat One Way Taxi do not require advance payment, refunds are generally not applicable. However, if you have made any advance payment for your booking, the following applies:

• Full refund will be initiated if the booking is cancelled before the driver reaches the pickup location.
• Refunds are processed within 3 to 5 business days from the date of cancellation.
• The refund will be credited to the original payment method (bank account or UPI).

4. No-Show Policy

If the passenger is not available at the designated pickup location at the scheduled time, the driver will wait for a maximum of 15 minutes. If the passenger does not arrive or cannot be reached by phone within this period, the trip will be marked as cancelled.

In the case of a no-show, any advance payment made may be subject to deduction to cover the driver's travel to the pickup point. The remaining amount, if any, will be refunded within 3 to 5 business days.

5. Rescheduling

You can reschedule your trip free of charge up to 2 hours before the scheduled pickup time. Rescheduling requests can be made by calling or messaging us on WhatsApp at +91 93420 46010. Rescheduled bookings are subject to driver and vehicle availability at the new requested time.

6. Driver-Side Cancellation

In the rare event that a driver cancels your trip, Bharat One Way Taxi will make every effort to arrange an alternate vehicle at the same fare. If we are unable to provide an alternate vehicle, you will receive a full refund of any advance payment made.

We sincerely apologize for any inconvenience caused by driver-side cancellations and strive to minimize such occurrences.

7. Weather and Emergency Cancellations

If a trip is cancelled due to natural disasters, severe weather conditions, government-imposed travel restrictions, or other circumstances beyond anyone's control, a full refund of any advance payment will be provided. No cancellation charges will apply in such situations.

8. Contact Us

For any questions or concerns regarding cancellations and refunds, please reach out to us:

• Phone: +91 93420 46010
• WhatsApp: +91 93420 46010
• Email: bharatonewaytaxi@gmail.com

For our complete terms and conditions, please visit our Terms of Service page.